Refund Policy

Welcome to the Refund Policy for XERANTHOLIV. We are dedicated to providing our customers with the highest level of satisfaction. Please read our refund policy carefully to ensure you understand your rights and our obligations to you.

Eligibility for Refunds

Refunds are granted under the following conditions:

• Items must be returned within 30 days of purchase.
• Products must be unused and in the same condition that you received them.
• Items must be in their original packaging.

Non-returnable Items

Certain items are not eligible for refunds, including:

• Gift cards
• Downloadable software products
• Personal care items

Refund Process

To initiate a return, please follow these steps:

1. Contact our support team at [email protected] to request a return authorization.
2. Once approved, receive instructions on how to return your item.
3. After item inspection, you will be notified via email regarding the approval or rejection of your refund.

Refund Timeframe

Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you have not received your refund, please take the following steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you have completed these steps and have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].